JOB TITLE: Waiver Service Advisor

DIVISION: Social Services

SUPERVISOR: Associate Director of Waiver Services

SUPERVISES: None

EEO CODE: 2

FLSA STATUS: Non-Exempt

SALARY RANGE: $30,000-$40,000 DOE

GENERAL SUMMARY:

Under the supervisor of the Waiver Supervisor, the Waiver Service Advisor will link clients to appropriate, comprehensive, and timely home or community-based services as identified in the plan of care. Will make home visits and phone calls as required.

GENERAL DUTIES AND RESPONSIBILITIES:

Plan, refer, monitor, advocate, and follow the timeline of the assessor to obtain a renewed Level of Care and development of the Plan of Care for participants who are approved to recertify through the program annually.
Coordinate services and support from all agencies involved in providing services required by the Plan of Care.
Ensure that all service providers have a working knowledge of the Plan of Care.
Assist the participant in accessing needed services through referrals, linkages, etc.
Responsible for coordinating, arranging, and documenting client services provided.
Make a reasonable effort to secure and utilize informal support for clients and document reasonable effort in the case record.
Monitor clients by conducting a home visit in accordance with program guidelines and make telephone calls between home visits.
Enter all data into the reporting system in a timely manner.
Document in the case records each contact made with a client or on behalf of a client.
Explain necessary paperwork and assist with client complaints as needed.
Assist in monitoring the assigned waiver participant’s employee requirements if the client chooses the Participant Directed Services (PDS) route of waiver.
Assist with training participants, representatives and their employees on program requirements including identifying and reporting abuse, neglect, and exploitation, attendant care training, and use of the electronic verification system (if PDS).
Approve participant’s employees’ hours worked utilizing the electronic verification system (if PDS).
Assist in monitoring the participant’s service budget to ensure that there is no lapse in care or over usage of services.
Report any critical incidents to the cabinet utilizing the approved data system within 24 hours of discovery.
Complete DAIL required training
Initiate corrective action plans as needed to ensure compliance of participant and/or providers.
Travel to required meetings and trainings, including overnight.
Perform any other duties as assigned.

MINIMUM QUALIFICATIONS:

Case Management staff who come into direct contact with waiver participants must have been hired before November 11, 2023, or meet the following qualifications:

Bachelor’s degree in social work/human services or related field
Bachelor’s degree in any field not closely related AND one year of human services related experience OR
An associate degree in a behavioral science, social science, or closely related field AND
Two years human services related experience OR
Three years of human services related experience.

Relevant fields of study may include:

Social Work.
Psychology.
Rehabilitation.
Nursing.
Counseling.
Education.
Gerontology.
Human Services.
Sociology.

Relevant experience may include:

Experience as a case manager or in a related human services field.
Certified Nursing Assistant experience.
Certified Medical Assistant experience.
Certified Home Health Aide experience.
Personal Care Assistant experience.
Paid professional experience with aging and/or disabled populations or programs as a Case Manager, a Rehabilitation Specialist or Health Specialist, and/or Social Services Coordinator.
Assessment and care planning experience with clients.
Experience in working directly with persons with intellectual, developmental, or other types of disabilities or mental illness.
Work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention health, cultural competencies, inadequate housing.
Be a registered nurse (RN) currently licensed in Kentucky as defined in KRS 314.011(5) who has at least two (2) years of experience as a professional nurse in the field of aging or disabilities; or a master’s degree in a health or human services field from an accredited college or university. Completes Department-approved, waiver-specific training and is monitored for competency on topics including, but not limited to: abuse, neglect, exploitation, and incident reporting, medication administration, professional boundaries, trauma-informed care, and person-centered thinking. Completes Department-approved case management training.

Has the ability to:

Communicate effectively with a participant in the participant’s preferred manner of communication and with the participant’s family
Read, understand, and implement written and oral instructions
Perform required documentation
Facilitate the participant’s s person-centered team.
Demonstrate competence and knowledge of topics required to safely support the participant as described in the participant’s PCSP.
Undergoes pre-employment screenings (drug screening and background checks).
Is certified in CPR and First Aid.

SPECIALIZED SKILLS, KNOWLEDGE AND ABILITIES:

Knowledge of federal and state statues, regulations, and policies relating to aging and disability issues.
Knowledge of community resources.
Skills in computers and detailed reporting.
Strong interpersonal skills relating to the elderly and disabled.
Ability to formulate comprehensive planning and to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with co-workers, clients, family members and professional staff.
Ability to prioritize work, meet deadlines, schedule and keep appointments.
Ability to keep accurate records and client charts.
Ability to maintain composure under stressful situations.
Ability to work independently but under the supervision of the Social Service Director.
Special licensing requirements must be maintained including a valid driver’s license
Frequent public and private contacts requiring tact and diplomacy are required.
Regular use of confidential information is required.

WORKING CONDITIONS:

Work is performed indoors and outdoors, regardless of weather. Work is performed in a noisy place and can require being in confined spaces or using stairs or ladders.

EFFORT:

Must be able to see, hear, and speak.
Work is typically performed while sitting at a desk or table with intermittent standing, stooping, and walking, driving, and all aspects of home visits.
Lifting light objects (25 lbs. or less) is a job requirement.
Mental effort is moderate to heavy, and interruptions are frequent to constant.

MACHINES, TOOLS AND EQUIPMENT:

Normal office equipment will be used (computer, laptop, copier, telephone, fax machine, etc.) and must operate a motor vehicle as a job requirement. The use of Microsoft 365 products is a must.

AGENCY EXPECTATION STATEMENT:

In the performance of their respective tasks and duties all employees are expected to:

Be knowledgeable and follow all policies and procedures set by FIVCO ADD.
Support the overall work and functions of FIVCO ADD.
Interact professionally with customers/clients, other employees, outside agencies and community.
Show commitment to the community, and accountability and ownership of work.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and
coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or with direct supervision.

FIVCO ADD reserves the right to revise and/or alter this job description as needed. The job description is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, requirements or responsibilities.

FIVCO Area Development District

Waiver Service Advisor

About the Job